If computer Fix recognizes HP Printer but not scanner issue,because scan to PC setting is either disabled. The other reason behind scan function not working can be that the complete drivers are not installed on the system or PC.Then, restart both the PC & printer or peripherals and try to scan again using HP printer scan.
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Method 1- Check the connection
If you have connected your printer to the computer using a wired/USB cable, then the first thing you should do is check the connectivity. Most probably the cables you are connected to have not been inserted properly or they are probably loose. Therefore, whenever you face such an issue, you should check the connected cables first.
Method 2- fix hardware related issues
In case there is a hardware related issue that is not letting your PC recognize your scanner, then the steps given below would definitely help you:
Type “cmd” in the search bar of your Windows
Then, click on “Run as Administrator”
In the command prompt type “msdt.exe -id DeviceDiagnostic”
And, press the “Enter” key
On the next pop-up, choose “Next”
Follow some easy prompts to finish the process
Hope You Find This Useful,